DOUG'S

NOTEBOOK

Ideas that work.
Ideas that don't.
Recipes, design, travel, hospitality, mistakes, and everything it takes to build G&C before the doors ever open.

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What you'll find here:

  • Assumptions challenged
  • Decisions made — and remade
  • Details that matter
  • Design and architecture
  • Hospitality and operations
  • Travel and field notes
  • Mistakes and lessons learned
  • Ideas worth pursuing
LATEST NOTENOTE 12

THE TIPPING DEBATE:
THREE PERSPECTIVES.

customer.
server.
owner.

Tipping has gotten out of hand. Exceptional service still deserves exceptional rewards.

I've seen the argument from three different seats. That makes it harder—not easier—to pretend there's one simple answer.

READ NOTE →
Working notebook illustration exploring tipping from customer, server and future owner perspectives